The address of this page is as advertised in the Member Assistance Program brochure


Resources specifically for City of Burnaby/Burnaby Public Library Staff


Burnaby Employee and Family Assistance Program (EFAP)
BCI Consulting Inc. (also known as Brown Crawshaw)

The Burnaby EFAP provides free confidential assistance to any Burnaby employee and/or members of their immediate family (relationship crises, alcohol or drug dependency, abuse, stress, depression, financial or legal problems). Calls/emails are returned within 24 hours.
Ph: 604-683-3255
Toll Free: 1-800-668-2055

Link to brochure:


Not Myself Today
This workplace mental health initiative (includes attention-getting material, turnkey activities and tools and resources) helps companies build greater awareness, reduce stigma, and foster safe and supportive cultures. Burnaby staff can login with the Access Code provided by their Ambassador.


Lifespeak mental health and wellbeing platform is packed with thousands of videos, podcasts, and tip sheets designed to help employees maximize their mental health and total wellbeing.

General Resources


BC 211
We connect people to community, health and government resources for help, where and when they need it. Our team responds to public inquiries 24/7 by phone, text, email and webchat. Services are free and confidential and interpretation is available in over 150 languages to assist people looking for help.

Ph: 211


WSBC consults with and educates employers and workers about safe work practices. In the event of work-related injuries or diseases, WSBC works with you to provide return-to-work rehabilitation, compensation, health care benefits and a range of other services.
Info Line: 604-276-3100 / 1-888-621-7233 (1-888-621-SAFE)
Claims: 604-231-8888 / 1-888-967-5377 (1-888-WORKERS)


Rental Assistance Program (RAP)
The Rental Assistance Program provides eligible low-income working families with cash assistance to help with their monthly rent payments.
Ph: 604-433-2218
Toll Free: 1-800-257-7756


Greater Vancouver Food Bank
Providing healthy food to those in need.
Ph: 604-876-3601


Legal Aid BC
We provide legal aid in BC. The law is complicated, but not everyone can afford a lawyer. We provide legal information, advice and representation services.
Ph: 604-408-2172
Toll Free: 1-866-577-2525


Cancer Information Service (Canadian Cancer Society)
We offer a support system for people with cancer and their family, friends and caregivers. Our programs and services help answer your questions about cancer, manage life with cancer, find community and connection, and build wellness and resilience.
Toll Free: 1-888-939-3333


Pflag Vancouver (Parents, Families and Friends of Lesbian, Gay, Bisexual and Transgender People)
We provide support for all family members and friends. We work to create an environment of understanding so our gay, lesbian, bisexual and transgender children can live with dignity and respect.
Ph: 604-626-5667 (Vancouver)
Toll Free: 1-888-530-6777 (Surrey ext. 585, Abbotsford ext. 573)

Emergency and Crisis


Crisis Centre of BC
Distress Services program provides support to vulnerable individuals across British Columbia. Services are delivered by highly trained volunteers and paid responders who provide non-judgmental emotional support through risk assessment, collaborative safety planning, and short-term follow-up by phone. We also engage in emergency rescue services as needed.
Distress Line BC: 1-800-SUICIDE (1-800-784-2433)
Mental Health Support Line: 310-6789
Ph: 604-872-3311
Toll Free: 1-866-661-3311
Online Chat Service for Youth: (Noon to 1am)
Online Chat Service for Adults: (Noon to 1am)


The Canada Suicide Prevention Service
If you’re thinking about suicide, are worried about a friend or loved one, the Canada Suicide Prevention Service is available 24/7 for voice and 4pm-12am ET for text (45645).


VictimLinkBC is a toll-free, confidential, telephone service 24/7 across BC and available in more than 130 languages. It provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence.
Ph: 1-800-563-0808


WAVAW Rape Crisis Centre
We are BC’s largest rape crisis centre. Our services are open to cis and trans women and people of all marginalized genders.
Ph: 604-255-6344
Text: 604-245-2425
Toll Free: 1-877-392-7583


Pacific Post Partum Support Society
Support for mothers and their families experiencing postpartum/perinatal distress, depression and anxiety.
Support Line/Text: 604-255-7999

Toll Free: 1-855-255-7999

Mental Health


We are a group of seven leading mental health and substance use non-profit agencies, working together to help people live well and better prevent and manage mental health and substance use problems.


Canadian Mental Health Association
Promoting the mental health of all British Columbians through education, advocacy, research and services.
Ph: 604-688-3234
Toll Free: 1-800-555-8222


BC Mental Health & Substance Use Services
Providing specialized treatment, education, health promotion and more for British Columbians.
Ph: 604-829-8657

Grief, Anxiety, Stress, Depression, and Mood Disorders


Anxiety Canada
Increasing awareness about anxiety disorders, providing education and increasing access to evidence-based resources and treatments.
Ph: 604-620-0744


BounceBack is a free skill-building program designed to help adults and youth 15+ manage low mood, mild to moderate depression, anxiety, stress or worry. Delivered online or over the phone with a coach, you will get access to tools that will support you on your path to mental wellness.
Ph: 1-866-639-0522


Mood Disorders Association of BC
Providing treatment, support, education, and hope of recovery for all British Columbians living with a mood disorder.
Ph: 604-873-0103


HeadsUpGuys is an online resource that supports men in their fight against depression by providing tips, tools, information about professional services, and stories of success.


BC Bereavement Helpline
A free and confidential service that connects the public to grief support services within BC. Speak with one of our caring volunteers for information on our bereavement support groups, agencies, and peer-based support.
Ph: 604-738-9950 (M-F, 9-5)
Toll Free: 1-877-779-2223


Indian Residential Schools Crisis Line
The Indian Residential Schools Crisis Line is available 24-hours a day for anyone experiencing pain or distress as a result of his or her Residential school experience.
Ph: 1-866-925-4419

Children, Youth and Family


Raising the awareness and need for early intervention for the mental health of children and youth and assisting families in finding information and help.
Ph: 604-878-3400
Toll Free: 1-855-887-8004


Foundry is a province-wide network of integrated health and social service centres for young people ages 12-24. Foundry centres provide a one-stop-shop for young people to access mental health care, substance use services, primary care, social services and youth and family peer supports.
1-833-308-6379 (1-833-FOUNDRY)


Family Services of Greater Vancouver
FSGV supports thousands of families and individuals across the Lower Mainland living in need, in crisis or with trauma. Our over 50 programs, services, workshops and groups help people build resiliency, develop skills and knowledge, and gain the confidence to make positive changes in their lives.
Ph: 604-731-4951


British Columbia Schizophrenia Society
We provide education and caring support for families affected by serious mental illness. The family unit is our first responsibility and primary focus; the person with the illness is always included in the definition of family.
Local: 604-270-7841
Toll Free: 1-888-888-0029


Monarch Place Transition House
Shelter and support for women and children fleeing domestic violence.
Ph: 604-521-1888

Eating Disorders


Jessie’s Legacy Program
Providing eating disorders prevention education, resources and support for BC youth, families, educators and professionals.
Ph: 604-988-5281 ext. 241
Toll Free: 1-888-988-5281


Kelty Mental Health Resource Centre
We provide mental health and substance use information, resources, and peer support to families across BC. We also provide information and resources to people of all ages with an eating disorder or disordered eating concern. All of our services are free of charge.
Ph: 604-875-2084
Toll Free: 1-800-665-1822